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How long will it take to receive my medication?

We ship via Registered Air Mail or EMS and delivery can take anywhere between 7 and 21 business days depending on which Shipping option you choose. In some rare cases Customers have received their Orders in 30 days by Register Air Mail option. So please place your Order in advance.

Do you ship to Canada (or another country)?

Buy-Generic-RX is shipping worldwide to all the Countries.

Where are the medications shipped from?

We use various shipping points in different countries depending on the product ordered and the country of destination.

Are the pills you sell FDA approved?

The medications are manufactured in India by an Indian state licensed, Indian FDA approved Pharmaceutical Companies.

What are your shipping rates, and who is your mail courier?

Buy-Generic-RX uses different delivery methods depending on the medication and the shipping option selected. Please click on the Delivery Method link on the product's page for more details.

How will my medication be packaged?

To protect privacy of our customers, we discreetly package all medications in unmarked envelopes.

Do I need to have a prescription to buy here?

On the product page, it will display whether or not that particular medications requires a prescription. If it does not mentioned anywhere that you need a prescription, then you do not need to submit one.

What is your cancellation policy?

We accept Order Cancellations ONLY within 24 Hours Once you submit your Order. If you wish to cancel the order you have to contact our support team by email at contact@buy-generic-rx.com and let them know of your decision. In case you contact us after 24 hours, no order cancellation will be processed. Please Make sure that you insert a valid Shipping address in the order form; we recommend you to Double check the notes before submitting the order. Any mistake may cause the Non-Delivery of the product. If you have noticed that the address mention by you was incorrect, please contact us by phone, live chat or by an e-mail at contact@buy-generic-rx.com

Do you offer medical advise or provide online prescriptions?

No, we do not provide this service. If you need a prescription, please see your medical doctor, and if you are unsure about taking a specific medication, we highly recommend talking to a professional.

How do I place an order?

When you click an order link, you will be taken to our secure server where you will set up your account. You will answer an online questionnaire to provide information relevant to your medical condition. Once you complete the questionnaire, submit your order for processing.

How do I place a refill?

To ensure that our physicians review your most up-to-date information, Buy-Generic-RX asks that you place a refill or re-order in the same manner as you placed your first order.

How do you protect my privacy and security?

Buy-Generic-RX is dedicated to patient privacy and security. All information furnished is legally protected under doctor-patient privilege laws.

Buy-Generic-RX's on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Buy-Generic-RX's system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.

Why haven't I received my order within the expected time frame?

From our former experience, there are three possible situations that could occur with your order :

Deliverance delay (most probable)
The international shipment of an order is a process that includes a series of several steps, any of which can contribute to a delay in delivery. An international shipment normally passes through the local and national postal service in country of origin, transit to destination country with international postal service, importation in destination country (which includes customs clearance), the local and national postal service in destination country, etc. Each step has an impact on the deliverance time. Even if the majority of these steps are successfully executed in a timely manner, inefficiency or temporary inactivity during any step in between is enough to extend deliverance time over the estimated deliverance time frame. From our former experiences, shipments to one and the same destination have been delivered in as little time as 3 business days and in as much time as 6 weeks.

Customs Detention
Even though we ship with maximum discretion and have high success rate in delivery, there is still a possibility and risk with international shipping, that customs will stop a shipment for inspection. Depending on the laws and regulations of the destination country, the ordered products are subjected to: release (successful shipment), partial confiscation or full confiscation. In the case of confiscation, a seizure notification will be sent to the receiver by the customs agency or import authority in charge requesting the buyer that he/she must show a prescription or provide a case that the drugs ordered are medically necessary. Failure to respond is not an offense, and (in the case of non-response) the shipment will be returned to us, and we will give you a refund if you send us a copy of this notification letter.

Lost and Misdelivered Orders (least probable)
Very seldom, but can unfortunately happen. The most likely reason is an incorrect shipping address, also possible, but much less likely, is mishandling by postal service.